Should you have any complaint regarding our products or services, please follow the complaints procedure indicated in your insurance policy.
Alternatively, you may contact our complaints officer via email at complaints@fortegra.eu or by mail at FEIC Ltd., Office 13, SOHO Office The Strand, Fawwara Building, Triq l-Imsida, Gzira, GZR 1401, Malta
If your complaint is not handled or resolved to your satisfaction, you may refer your complaint to:
Office of the Arbiter for Financial Services, 1st Floor
St. Calcedonius Square
Floriana, Malta FRN1530
P: 8007 2366 or 21249245
E: complaint.info@financialarbiter.org.mt
financialarbiter.org.mt
The Office of the Arbiter requires a final reply from Fortegra regarding your complaint before contacting them.
Fortegra operates and is authorised to transact general insurance business under Freedom of Services in the following countries:
Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom.
